Our Story & Vision
Abetta Cars has a rich history that dates back to its founding in 1976 by Stanley Frankel. Faced with the prevalent issue of unreliable taxis, Stanley set out to provide a dependable transportation service to the local community.
His vision was to ensure that people could count on prompt and trustworthy rides whenever they needed them. In 1981, the reins of Abetta Cars were passed down to Stanley's son, Sean Frankel. With a passion for excellence and a dedication to customer satisfaction, Sean successfully led the company for three decades.
Under his leadership, Abetta Cars grew and became widely known within Finchley/Barnet as the cab company to go to for reliability and a strong customer-centric approach to operations. In 2011, Sean made a strategic decision to expand his business operations and ventured into the courier industry.
This led to the establishment of Abetta Couriers, a division dedicated to providing efficient and timely delivery services both nationally and globally. Sean's foresight allowed Abetta to diversify its offerings and cater to a wider range of customer needs.
The year 2023 marked a significant milestone for Abetta as Sean decided to pass the company down to his two sons, Aaron Frankel and Owen Frankel. Building on their father's, and grandfather's legacy, Aaron and Owen combined the strengths of Abetta Cars and Abetta Couriers to form a unified entity, simply known as Abetta.
In 2024, Abetta obtained 3 UKAS Accredited ISO Certifications, demonstrating their unwavering commitment to quality management, information security and environmental management. Additionally, Abetta is developing a new service 'Abetta Medical', which aims to provide Non-Emergency Patient Transport Services (NEPTS) and Medical Couriers, further solidifying their position as a trusted provider in the transportation and logistics industry.
Why Choose Abetta?
Reliablity & Quality
Our mission has always been to provide the highest quality service whilst staying affordable. We pride ourselves on delivering reliable and high-quality minicab/courier services, supported by our UKAS ISO 9001 and 27001 certifications. Our well-maintained modern fleet of minicab vehicles ensures that your journey with us is smooth and enjoyable. All our courier vehicles are maintained to a high standard and arrive on time in excellent condition. We prioritize accuracy and attention to detail, so you can trust us to handle your valuable items with the utmost care and professionalism.
Pro-Active Customer Service
Our customer service is not just reactive but proactive. We go the extra mile to anticipate your needs and provide personalised solutions. Our dedicated customer service team is available 24/7 to assist you, promptly address any concerns or queries, and keep you informed about the status of your minicab or couriers. We believe in building long-term relationships with our customers, and our pro-active approach reflects our commitment to exceeding your expectations.
Sustainable Operations
Sustainability
Climate change and pollution are some of the most formidable global challenges of our time. As a primary emitter of greenhouse gasses (GHG), the transport and logistics industry has a key responsibility to help tackle this issue.
We take this challenge very seriously and are proud to say we are playing our part on the road by:
Abetta Green - A ground breaking courier service we offer which involves collecting parcels/documents within the City of London via Pedal Assisted E-Cargo Bikes/Vans, then working with our global partner DHL to offer a method of getting a parcel from London to any destination around the globe 100% carbon free!
Fleet Efficiency - Currently (2023), over 50% of our Minicab fleet either have hybrid or electric cars, this minimises our carbon emissions and reduces our environmental impact. We also incentivise our existing drivers to choose either a hybrid or electric car when changing vehicles.
Route Optimisation - Our in-house advanced route planning and optimisation software helps to reduce mileage and fuel consumption. By optimising routes, we minimize the number of trips, saving time, fuel, and reducing emissions.
Office Operations
It doesn't stop on the road either, within our offices we have also taken steps to ensure we are as environmentally friendly as possible:
Paperless Operations - We have implemented electronic billing systems to eliminate the need for paper invoices. This allows us to send invoices directly to our clients via email, reducing paper usage and streamlining the billing process. We have transitioned to digital record-keeping systems to minimise the use of paper documents. This includes storing important files, contracts, and customer information in secure cloud-based platforms, reducing the need for physical storage and file cabinets.
Recycling & Waste Management - We have established comprehensive recycling programs within our company premises. This includes separate bins for paper, plastic, glass, and other recyclable materials. We actively encourage our employees to participate in recycling efforts and provide training to ensure proper waste segregation.
Energy-Efficient Hardware - Both offices have up to date PC's which includes energy-efficient hardware components, such as processors, graphics cards, and power supplies. These components are designed to consume less energy while providing optimal performance, resulting in reduced electricity usage and lower energy costs.
Accreditations & Awards
As a leading logistics provider, Abetta is dedicated to upholding exemplary standards in all areas of our operations. We are proud to hold a diverse range of certifications and licenses that demonstrate our commitment to excellence, compliance, and accountability. Our accreditations include UKAS ISO 9001, 14001, and 27001, showcasing our dedication to quality management, environmental responsibility, and information security. Furthermore, we maintain a TFL Public Operator licence, ensuring adherence to Transport for London regulations. Our most recent audit from TFL on 21/01/2024 awarded us Grade 1, the highest rating achievable, affirming our operational excellence. Moreover, our compliance with data protection regulations is evidenced by our ICO certification. To further ensure the safety and satisfaction of our clients, we maintain comprehensive Courier Insurance and Public/Private Liability Insurance. These certifications, licenses, and insurances collectively underscore our unwavering commitment to delivering top-tier service, while prioritising environmental sustainability, data security, and regulatory compliance.
CSR Process
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Quality Management
Our UKAS-accredited ISO 9001 certification proves our steadfast commitment to quality management within Abetta. This certification signifies that we adhere to internationally recognised standards and best practices for ensuring consistent delivery of products and services that meet or exceed customer expectations. Through the implementation of robust quality management systems and processes, we prioritise customer satisfaction, operational efficiency, and continuous improvement across all aspects of our operations. Our ISO 9001 certification serves as a testament to our dedication to excellence, demonstrating our ability to effectively manage resources, mitigate risks, and drive sustainable growth. With this certification, we reaffirm our position as a trusted partner, committed to delivering superior quality and value to our customers while adhering to the highest standards of quality and integrity.
Environmental Management Systems
Our UKAS-accredited ISO 14001 certification highlights our dedication to environmental management and sustainability within Abetta. This certification signifies our commitment to minimising our environmental impact through the implementation of robust environmental management systems and practices. By adhering to internationally recognised standards and best practices, we actively mitigate environmental risks, reduce waste, conserve resources, and promote sustainable practices throughout our operations. Our ISO 14001 certification serves as a testament to our proactive approach towards environmental responsibility, demonstrating our commitment to preserving the environment for future generations. With this certification, we reinforce our position as a socially and environmentally responsible organisation, dedicated to operating in harmony with nature while delivering value to our stakeholders.
Information Security, Cybersecurity and Privacy Protection
UKAS-accredited ISO 27001 certification proves our commitment to information security management within our organisation. This certification signifies that we adhere to internationally recognised standards and best practices for protecting sensitive information and ensuring the confidentiality, integrity, and availability of data. Through the implementation of robust information security management systems and controls, we actively identify and mitigate information security risks, safeguarding against potential threats and vulnerabilities. Our ISO 27001 certification serves as a testament to our dedication to maintaining the highest standards of information security, instilling trust and confidence in our stakeholders. With this certification, we demonstrate our commitment to safeguarding sensitive information, preserving the trust of our customers, and upholding the confidentiality of data entrusted to us.
View ISO/IEC 27001:2022 Certificate
Waste Carrier Licence
Our possession of a UK Waste Carriers License for both of our offices shows our commitment to responsible waste management practices. This license demonstrates our compliance with regulations set forth by the UK government, allowing us to legally transport and handle waste materials in a safe and environmentally sound manner. By holding this license, we affirm our dedication to minimising our environmental footprint, ensuring proper disposal and recycling of waste materials generated within our operations. This license serves as a testament to our commitment to sustainability and environmental stewardship, reinforcing our reputation as a socially responsible organisation that prioritises the protection of the environment and the communities in which we operate.
Information Commissioner's Office
Our possession of an ICO (Information Commissioner's Office) certification shows our commitment to data protection and privacy within Abetta. This certification signifies our compliance with data protection regulations set forth by the ICO, ensuring that we handle personal data in accordance with the highest standards of security and confidentiality. By obtaining this certification, we demonstrate our dedication to safeguarding the privacy rights of individuals and maintaining the integrity of their personal information. This certification serves as a testament to our proactive approach towards data protection, instilling trust and confidence in our stakeholders. With this certification, we reinforce our commitment to upholding the principles of transparency, accountability, and integrity in all our data processing activities, thereby enhancing our reputation as a trusted custodian of sensitive information.
